Our Managed Services capability is designed to bring agility and confidenceto the entire enterprise without taking IT resources away from mission critical priorities. We’ll manage your migration from PBX or Skype for Business, coordinate all the components – including phones, headsets, voice handsets and video rooms – and proactively monitor and manage infrastructure, network, platform, endpoints and service requests. Customised end-user training based on your people, culture and environment needs means fast uptake to productivity.

Our Managed Services include:

  • SIP Direct Route Services and Support
  • Tenant user management – Microsoft phone system, Teams Calling
  • End user enablement – Setup and configuration of Teams Calling, voice policies and users
  • Deployment of best in class endpoints, including voice, headset and video devices for intelligent communications
  • Customised end user training – based on your people, culture and Microsoft Teams environment
  • Proactive management and monitoring – SIP and PSTN voice sessions, performance and capacity managementwith Office 365 availability monitoring
  • Provide end to end monitoring of the Teams Calling environment
  • Ensuring privacy and security is top of mind.

Trustworthy by Default

Network communications in Teams are encrypted by default. By requiring all servers to use the below certificates all Teams data is protected on the network.

  • TLS
  • Secure Real-Time Transport Protocol (SRTP)
  • 256-bit Advanced Encryption Standard (AES) encryption

“We meet more than 90 regulatory and industry standards”

Find out more about Microsoft’s commitment to privacy and security in Teams.