The deployment phase includes Microsoft Licensing, phone number allocation, selecting your calling plan, system configuration and testing. Rest assured Teams Calling will guide you through every step of the process to ensure a smooth transition.

Microsoft 365 Licensing

Ensure you’ve got a Microsoft Enterprise E1, E3 or E5 license, with the additional phone system add-on license, for Teams Calling services to become available. (Microsoft Office 365 licenses are purchased separately from within your Office 365 tenancy, or from your Microsoft licensing provider).

Allocate phone numbers

A phone number is required for each Microsoft Teams user. There are two ways to get user numbers:

  • Port your existing numbers
    You can port or transfer existing numbers from your current service provider or phone carrier to Office 365. Teams Calling will guide you through the process by providing a Port Authority Form (PAF).
  • Request for new numbers
    We have a range of geographical numbers you can choose from. Just ask for a list and we can provide DID’s (Direct In Dial) numbers from 10 blocks to multiple 100 block ranges.

Choose your calling plan

Three options to choose from. Pro, Premium or Enterprise based on business size:

Our plans




10+ users
Calls to any Domestic & International numbers
Setup Cost Per User ($50)
No contract option




50+ users
Calls to any Domestic &International numbers
Setup Cost Per User ($50)
No contract option




100+ users
Contact us to learn more about how Enterprise can be tailored for your specific needs

All plans include the following features:

  • Call Escalation
  • Call Park
  • Call Quality Dashboard
  • Caller ID Masking
  • Calling Transfers and Handling Click to call
  • Cloud Auto Attendants
  • Cloud Call Queues
  • Cloud Voicemail with Transcription
  • Custom Contact Groups
  • Custom Ring Tones
  • Full Delegation Support
  • Group Call Pick up
  • Location-Based Routing
  • Cloud Voicemail
  • Out of Office support
  • Routing Rules
  • Screen Sharing from chat
  • Simultaneous Ringing
  • Speed Dial
  • Teams admin center
  • Three-way PSTN calls
  • Cloud Auto Attendants
  • Cloud Call Queues
  • Call Park & Transfer
  • Music On Hold
  • Voice & Video Call

System configuration

Enabling Powershell & MS Admin portal commands for setting up modules;

Our Engineers are qualified to configure the system, however, will need your admin access to do so;

The following steps will be implemented:

  • Assigning DID numbers
  • Voicemail set up
  • Assigning Dial plans
  • Outbound ID
  • Set up Auto attendant & Call queues

Please note: we will configure our MS certified Session Border Controllers (SBC’s) in conjunction with above.

Test and go!

  1. Press the “Calls” tab and ensure the dial pad is now visible in your Teams environment.
  2. Make a test call to an external party and you’re off and sailing!