What is Calling in Teams?

Calling in Teams refers to the capability of people to make and receive phone calls in Teams with features such as hold, and blind and safe transfers, and for professionals who manage calling solutions, which makes for great reporting.

What do I need to use Calling in Teams?

Your organisation will need to use Microsoft Teams as your calling solution. Additionally, your organisation will need to use a phone system as part of E5 or acquire as an add-on to E1 & E3 licences. You will also need to choose a Calling Plan to make and receive calls.

What is a Calling Plan in Teams?

A Calling Plan is an add-on telephone service that, when combined with the Phone System in Office 365, becomes the voice solution for your entire organisation. A Calling Plan provides people with a primary phone number and lets them make and receive phone calls.

Contact us

We provide direct routing solutions exclusively with Microsoft Teams,and that is all we do. Let’s chat about how we can help you.