Technical Support Engineer/s
We are on the lookout for two full-time Technical Support Engineers in our Sydney office. The ideal Technical Support Engineer is passionate, has a great attitude, and the ability to be reactive and proactive on a day to day basis. The TSE is expected to be highly proficient in all areas related to our product.
Responsibilities:
- Provide support to troubleshoot and resolve technical issues reported by external customers and other team members through phone, chat, and ticket channels
- Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions
- Provide ideas and assist with creation of documentation and training material for external and internal Support Center content
- Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and engineers
- Stay familiar with Teams updates, offerings, and integrations as well as those of software and hardware competitors and partners in the industry
Requirements:
- Strong Tier 1 level Technical Support and Customer Service experience.
- Ability to handle high volume of tickets, phone calls, and chats.
- Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience.
- Excellent communication (both oral, written, and interpersonal) and customer service skills are a must.
- Ability to work in a fast-paced, team-oriented environment while maintaining a positive attitude towards customers and team-members.
- Experience with H.323 and SIP protocols from a hardware and network standpoint.
- Experience and knowledge of PBX systems are highly desirable
- Network experience (CCNA certification or equivalent).
- Experience managing a virtualized infrastructure.
Solution Engineer/s
We are on the lookout for two full-time Solution Engineers to join the Team. Reporting directly to the Solution Engineering Leader. This role is someone who is viewed as both a domain and industry expert in their field of expertise. They possess deep technical knowledge and ability and will be tasked with the most demanding projects and design requirements.
Responsibilities:
- Provides product presentation and demo, deployment design and planning, POC Implementation, RFQ/RFP responses and also maintain a high level of ongoing proficiency in PBX.
- As a pre-sales engineer, you will be working directly with customers to deliver a seamless and fun experience.
- Responsible for training customer administration of Microsoft & Teams Calling platforms.
- Answers complex technical questions and offer workarounds for customer networks.
- Manage escalated issues and collaborate with other internal departments to expedite resolution.
- Help develop and maintain customer facing and internal help.
- Provides product presentation and demo, deployment design and planning, POC Implementation, RFQ/RFP responses and also maintain a high level of ongoing proficiency in PBX.
- As a pre-sales engineer, you will be working directly with customers to deliver a seamless and fun experience.
- Responsible for training customer administration of Microsoft & Teams Calling platforms.
- Answers complex technical questions and offer workarounds for customer networks.
- Manage escalated issues and collaborate with other internal departments to expedite resolution.
- Help develop and maintain customer facing and internal help.
Requirements:
- Knowledge of Microsoft stack
- Bachelor of Science preferred
- 7+ years of Sales Engineer pre-sales experience
- Strong technical troubleshooting skills including SIP, RTP, QoS, COS, codecs, SBC’s
- Knowledge of network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4), DNS, etc.
- Ability to work efficiently in a highly demanding team-oriented and fast-paced environment
- Ability to communicate and empathize with all levels of customers – executives, end users, developers
- Self-motivated with the ability to dive right in, be effective and make a difference
Enterprise Sales Manager
We are on the lookout for an Enterprise Sales Manager for the Major accounts (1,001 to 10,000+ employee size, Non-named and Named Accounts) with the right energy, competitive spirit, personal drive and track record of success in Sales. This position involves working with existing and new customers to provide them Cloud PBX services that meet their telephony and video needs.
Responsibilities:
- Lead a team of Account Executive’s to achieve quarterly quotas
- Mentor team members and lead complex sales engagements
- Develop a strong understanding of key product differentiators, sales methodologies and processes.
- Be an innovator that will help our global company discover new ways to sell our service and drive new business initiatives.
- Develop a sales’ strategy for the assigned territories that will identify and target prospective customers.
- Prepare and present sales presentations to Executive and C- level prospective clients
- Manage the sales pipeline from first contact through the successful implementation of our solution.
- Communicate regularly and effectively with Sales Operations, providing accurate and timely sales forecasts, and maintaining accurate and current records in Salesforce.com automation system
- Drive team growth through effective and strategic hiring Continuously work to educate and promote growth for direct reports
- Continuously work to educate and promote growth for direct reports
Requirements:
- 3 years + experience managing a direct or sales overlay team is preferred
- 10 + years of Account Executive experience at a technology company
- Experience selling to Majors and Enterprise clients
- Direct Cloud PBX Product selling experience
- Direct PBX and/or S4B deployment experience required
- Experience selling to Enterprises
- A proven track record of closed sales, client satisfaction, & team work
- Skilled in conducting presentations, online web demos, adhering and adopting a measured sales process
- Demonstrated ability to accurately manage a multi-channel pipeline and forecast in Salesforce.com
- Must have strong verbal skills with consultative professional business acumen
- Must be detail oriented, organized, ethical, responsible, & self-motivated
- Salesforce CRM experience preferred
- BA/ BS or equivalent experience
Contact us
We provide direct routing solutions exclusively with Microsoft Teams,and that is all we do. Let’s chat about how we can help you.